YBERCRIME, long a painful side effect of the innovations of
Internet technology, is reaching new dimensions, security experts say.
Spurred by a tightening economy, the increasing riches flowing through
cyberspace and the relative ease of such crimes, technically skilled
thieves and rank-and-file employees are stealing millions if not billions
of dollars a year from businesses in the United States and abroad,
according to consultants who track cybercrime.
Thieves are not just diverting cash from company bank accounts, these
experts say. They are pilfering valuable information like business
development strategies, new product specifications or contract bidding
plans and selling the data to competitors.
"Criminal activity on the Internet is growing — not steadily, but
exponentially, both in frequency and complexity," said Larry Ponemon,
chairman of the Ponemon Institute, an information management group and
consultancy. "Criminals are getting smarter and figuring out ways to beat
the system."
The number of successful, and verifiable, worldwide hacker incidents
for the month of January is likely to surpass 20,000 — above the previous
record of 16,000 in October, as counted by mi2g, a computer security firm
based in London.
Others also offer dire estimates, although the dollar amounts are
difficult to verify or compare because the definitions of loss vary so
broadly. Part of the challenge in quantifying the problem is that
businesses are often reluctant to report and publicly discuss electronic
theft for fear of attracting other cyberattacks or at the very least
undermining the confidence of their customers, suppliers and investors —
or inviting the ridicule of their competitors.
In one survey of 500 computer security practitioners conducted last
year by the Federal Bureau of Investigation and the Computer Security
Institute, a trade group, 80 percent of those surveyed acknowledged
financial losses to computer breaches. The computer professionals took
part in the survey on the condition that they and their organizations
would not be identified. Of the 223 respondents who quantified the damage,
the average loss was $2 million. Those who had sustained losses of
proprietary company information said each incident cost an average of $6.5
million, while financial fraud averaged $4.6 million an incident.
One of the best known cases of corporate computer crime involved two
accountants at Cisco
Systems, who after pleading guilty were each sentenced in late 2001 to
34 months in prison for breaking into parts of the company's computer
system they were not authorized to enter and issuing themselves nearly $8
million in company stock.
But it is nearly impossible to identify the companies that have
sustained the biggest losses, because of corporate reluctance to discuss
what anonymous surveys have found to be a growing problem. Computer
security experts who help protect these companies say the attacks are
hitting major banks, telecommunications companies and other Fortune 500
companies — with a great breadth of types of attack.
"If people found out how astoundingly large this problem is, they'd be
shocked," said James P. Hurley, an analyst with the Aberdeen Group, a
technology consulting firm. Mr. Hurley said one client, which he declined
to identify, endured an electronic theft worth $500 million last year.
Other security consultants recently recounted numerous examples of
electronic thefts, but, like Mr. Hurley, they omitted company names
because of confidentiality clauses in their contracts. Some examples, all
provided by consultants who had seen the damage, include these:
¶Last summer, someone hacked into the treasury system of an East Coast
financial services company, and transferred more than $1 million to what
investigators presume to have been personal accounts. The company suspects
it was an employee because of the inside knowledge required to gain access
to the system. The investigation is continuing, but the employee's
identity is still unknown.
¶In November 2001, a New York brokerage house noticed an intruder in
its network from overseas, but did not know the nature of the intrusion.
When a security firm tracked him, they saw that he was removing trading
information on euros and was using that data to compete with the firm
while trading in markets in the Far East. The estimated damage was in the
millions of dollars.
¶Last spring, hackers broke into a publicly held bank based in the
United States and gained access to the bank accounts of wealthy customers.
Millions of dollars were transferred overseas. The bank managed to back
out of most of the transfers, but total losses, including a security
clean-up, were more than $1 million.
The weak economy is partly behind the rise in cybercrime, said Richard
Power, global manager of security intelligence for Deloitte Touche
Tohmatsu, a business consultancy. "In times of economic hardship, crime
always increases," he said. "The more that money flows into cyberspace,
the more criminal activity there'll be."
Corporations, meanwhile, are struggling to keep pace. With budgets and
personnel stretched thin, companies that added many new technologies to
their computer systems during the dot-com build-up now find themselves
lacking the resources to secure those systems against break-ins.
Part of the problem is that cybercrime is much harder to detect than
crime in the actual world.
"The vast, vast majority of virtual crimes right now never get caught
or prosecuted, where you have some chance in the real world," said Dan
Farmer, chief technology officer of Elemental Security, a computer
security firm in Silicon Valley. "It is extraordinarily hard to prove
anything using digital evidence," Mr. Farmer said.
Law enforcement authorities acknowledge the difficulty of catching
electronic thieves. "The crime is much easier because you have anonymity,"
said Tim Caddigan, deputy special agent in charge of the Secret Service's
financial crimes division. And often, he said, "It's much more profitable
for criminals to use the computer," than to steal through more traditional
means.
Adding to the difficulty of catching wired thieves is the fact that the
authorities are outnumbered and, in many cases, outsmarted by criminals
with better computing skills — although the F.B.I. and the Secret Service
are increasing their ranks of investigators with sophisticated computer
skills. The number of investigators in the F.B.I.'s cyber division will
roughly double in the coming months, to 700, for example, while Mr.
Caddigan of the Secret Service said 200 of the Service's 3,000 agents had
completed training and more would follow.
Electronic crime is also difficult to detect because it is so often an
inside job. Security experts say the fastest-growing type of cybercrime
involves the theft of intellectual property — the pilfering of a company's
plans for major projects, for instance, or marketing schedules and budgets
stolen by an employee and sold to a competitor.
John Pescatore, an analyst with Gartner, a technology consulting firm,
estimates that in 70 percent of computer systems intrusions that resulted
in a loss, an employee was the culprit. In many cases, he said, those
employees knew the company was headed for difficult times and possible
layoffs, and sold information to competitors "either to make sure they got
a good job at another place, or just to give themselves a golden
parachute."
In other industries, losses have become so widespread that accounting
experts are starting to call for fuller disclosure of cybercrimes by
corporate victims, saying that customers and shareholders should know more
about the losses and risks.
Mr. Ponemon, the consultant, said companies often conceal the losses in
their balance sheets. "It'll be recorded in different accounts that
wouldn't have the same level of scrutiny as a loss," he said. "It could be
classified as a cost of sale, or a product cost, or in shipping or billing
disputes and errors, and so on."
Such cover-ups, do not allow for "a clean picture about how expensive
it is to have to deal with fraudulent or criminal activities," Mr. Ponemon
said. "This is becoming a very material part of the business model, so it
deserves its own disclosure. That way, people can make better business
decisions — whether to demand better controls or better technology or
different precautions."
Securities and Exchange Commission rules say companies must disclose
information that "a reasonable investor needs to know in order to make an
informed decision about an investment." Regulators and securities lawyers
interpret that rule using various thresholds, as when a loss equals 2
cents a share or 5 percent of net income.
A securities lawyer cautioned against holding companies to a higher
standard for disclosing cybersecurity breaches in all cases, lest they
attract copycat attacks. "Sometimes it's more socially responsible not to
disclose, because it could multiply a company's losses by 20," he
said.
But Jay Ehrenreich, senior manager of the cybercrime prevention and
response group at PricewaterhouseCoopers, said requiring broader
disclosure of cybercrimes "makes a lot of sense, and is something
shareholders should demand."
But he does not expect corporations to easily give in to such demands.
"A lot of times companies don't want to know what was taken," Mr.
Ehrenreich said. "They just want us to find what the problem was and close
the door, because there's a cost to finding out what was actually
taken."